Scott & White Health Plan

Contact Us

Hours of Operation:

Monday - Friday
8 a.m. - 5 p.m. CST

TTY (800) 735-2989

Email: swhpques@swmail.sw.org

VitalCare Health Coach
If you are a SWHP member and are ill or injured, you can contact the VitalCare Nurse Avice Line at (800) 975-6612. Staffed with nurses 24 hours a day, every day of the year, they can give you information about how to take care of yourself at home or can help determine if an appointment, an urgent care visit, or an emergency room visit is most appropriate for your symptoms.

If you would like to contact us online, please fill out our Feedback Form.

Language Line

In an effort to improve communication with non-English speaking enrollees, Scott & White Health Plan uses the interpretive services of AT&T. When calling your Scott & White Health Plan representative with questions or concerns, you can be linked by phone with a highly trained interpreter if you speak little or no English. You simply let the Scott & White Health Plan Customer Service Coordinator know what your primary language is, and the call is completed with the help of an AT&T interpreter. You do not have to call a special line for this service; simply let your Customer Service Coordinator know that you wish to use this service.

Employees who have questions concerning cost, contribution level, or enrollment should contact their benefits coordinator. Retirees need to contact ERS Customer Service at (512) 867-7711 in Austin or toll-free at (877) 275-4377.

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